Remove Negative Reviews

This can feel like a daunting task if you don’t have your profiles set up yet. But rather than trying to claim dozens of business profiles across multiple platforms at once, stick with just one or two to get started.

Setting up your Google Business Profile is the logical first step. Yelp For Business should be another high-priority profile to claim.

Only after these have been set up can you consider responding to reviews.

Now you need to create a scalable and repeatable process for review monitoring. This holds true for both positive and negative reviews alike.

This is a single source of truth for all of your reviews from every review site. So you’ll see reviews from Google, Yelp, Yellow Pages, and more, all from one screen that’s easy to monitor — making it super simple to identify any negative reviews and reply right away.

Group together common complaints like:

Reminding your employees to smile, say hello, and say thank you can go a long way in terms of attitude perception by the customers.

In some cases, you can even offer them an incentive to leave reviews — just make sure you aren’t soliciting positive reviews, as this is frowned upon.

Replying to the negative review quickly and appropriately should be your top priority. But depending on the reviewer’s comments, some negative reviews might be eligible for removal.

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